Sales and Service Representative
hace 2 semanas
The Sales and Service Overnight (SSO) is a critical member of the Club Operations team at 24 Hour Fitness. This role serves as the primary point of contact for members and guests, providing a welcoming, informative, and enjoyable experience.
As an SSO, you will work a dedicated overnight shift, upholding the 24 Hour Fitness Service Commitments. This includes ensuring a clean, friendly, and well-maintained gym environment, as well as regularly interacting with guests to inspire them to take the right next steps in pursuing their fitness goals.
Key Responsibilities- Member Engagement: Ensure members receive a friendly greeting and prompt attention to their needs, maintain name relationships, and resolve concerns as they arise.
- Guest Experience & New Member Onboarding: Generate quality guest visits, assist enrollment as needed, and present 24 Hour Fitness in a way that best connects with guests.
- Retail Merchandising and Other In-Club Promotions: Sell retail products, maintain a proficient knowledge base, and encourage members to refer guests to try the club.
- Knowledge, Skills & Abilities: All 24 Hour Fitness Membership sales and administrative processes, computer skills, strong customer service skills, and organization skills.
- Education & Certifications: High School diploma or General Educational Development (G.E.D.), Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
- Work Experience: 6-12 months experience in customer service, prior overnight shift experience preferred.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, group life and accident insurance, and a complimentary membership for all team members and their eligible dependents.
Compensation includes a competitive hourly rate, paid time off, and sickness benefits for employees working an average of 30 hours or more per week.
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