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Job Title: Service Technician I

Reports to: Service Manager

Company Overview
DTN Management is a leading provider of multifamily real estate properties. Our company values respect, safety, and excellence in all aspects of our operations.

Job Summary
As a Service Technician I, you will play a vital role in maintaining the highest standards of quality and customer satisfaction. Your responsibilities will include, but not limited to, general maintenance of all building systems, completing resident work orders, maintaining community curb appeal, and preparing homes for new move-ins.

Key Responsibilities:
• Assist with completion of resident work orders daily to ensure the highest standards are maintained for the residents' homes and community.
• Maintain property grounds through daily inspection, cleaning, maintenance, and preventative care.
• Perform general cleaning and upkeep requests as directed by Community Manager and Service Manager.
• Maintain an organized, clean, and safe work area.
• Assist with new move-in turnover, including painting, cleaning, and general maintenance.
• Comply with all established site safety and hazardous communication standards.
• Assist with maintenance/cleanliness of pool area and its operations.
• Deliver resident correspondences as requested.
• Perform site inspection checklists as directed by Community Manager and Service Manager.
• Maintain accurate records for all work orders, preventative maintenance, and site inspections.

Core Candidate Qualities:
• High school diploma or equivalent.
• Basic knowledge of apartment building systems and maintenance preferred.
• Positive attitude and good verbal and written communication skills.
• Ability to communicate effectively and efficiently with residents, coworkers, supervisors, and vendors.
• Reliable transportation to get to work and respond to on-call emergencies.
• Ability to work a flexible work schedule, any day of the week.
• Desire to learn and grow within the company.
• Ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently.
• Availability to respond to after-hours emergencies and on-call work orders.
• Basic tools required for maintenance.
• Language skills: ability to read and interpret directions, manuals, instructions, and company documents.
• Ability to write for routine reporting and correspondence.
• Ability to work a flexible work schedule, any day of the week.
• Utilize electronic devices, including tablets and computers.
• Can-do attitude and collaborative mindset – we all succeed by working as a team.
• Eye for detail – our properties and team members represent the DTN brand.
• Desire to provide great customer outcomes.
• Proficient with computers and various software platforms, including but not limited to, Microsoft Word, Outlook, Excel, and PowerPoint.
• Experience using industry software is preferred.
• Reliable transportation to get to work daily and conduct daily job responsibilities.

Benefits:
• Health, Vision, and Dental Coverage.
• Competitive 401K package.
• Paid Time Off.
• Paid Holidays.
• 8 Hours Paid Annual Volunteer Time.
• Education Reimbursement.
• Mileage Reimbursement.
• Rental Discount at Select DTN Properties.
• Ongoing Training, Mentorship, and Job Shadowing.
• Growth Opportunity.

Expected Schedule:
Monday – Friday (40 Hours)

On-Call: Week-long on-call rotation, bonus pay included.

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