Parts Advisor

Rivian is a pioneering company that's on a mission to keep the world adventurous forever. We're committed to building emissions-free Electric Adventure Vehicles and attracting curious, courageous souls to join our team. Our diverse backgrounds are united by a love of the outdoors and a desire to protect it for future generations.

The Parts Advisor will be responsible for delivering exceptional internal customer experiences at our service locations. This role requires high levels of focus, initiative, and a deep understanding of service processes. The ideal candidate will have a go-getter attitude, great communication skills, and the ability to work collaboratively with cross-functional teams. If you're able to think quickly on your feet, love to solve operational problems, and possess a high level of organization and attention to detail, then we want you on our team.

• Train and guide others on receiving and stocking parts, managing inventory, and dealing with customer questions and objections.
• Support other Rivian Service Centers when required.
• Explain and execute processes and standards, such as warranty returns, shipping processes, and channel planning.
• Understand and explain the physical inventory process, including preparation and execution.
• Provide constant communication and feedback to the channel planning team to ensure proper MIN/MAX levels.
• Identify and resolve common discrepancies in parts procurement and review for human error transactions.
• Collaborate to improve processes and learn.
• Comfortably communicate with technicians and leads to promote clear communication channels.
• Call and/or participate in huddles to collaborate on best and efficient ways to take care of customers.
• Identify and order the correct part needed for any repair.
• Source or look up and understand parts assemblies and subassemblies.
• Physically and systematically receive parts and/or allocate back orders.
• Physically and systematically BIN parts.
• Understand, execute, and explain the Rivian BIN scheme.
• Utilize and navigate programs and documentation, including SharePoint, Warranty Manual, Write It Right, and Rivian's proprietary systems.
• Demonstrate and execute daily counts and understand the intended use of the tool.
• Understand all pay types and use cases.
• The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling.
• Explain services and provide an exceptional customer experience.
• Utilize a forklift in required areas for transporting and organization of parts.
• Knowledge of Rivian's safety requirements.
• List and explain the 5S stages and methodology.
• Provide exceptional service to all customers using Rivian's Guiding Principles.

• Degree or team leadership experience in a fast-paced environment is preferred.
• Ability to work independently ordering, receiving, distributing, and auditing parts, making recommendations to internal and external clients, addressing customer objections.
• Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms.
• Strong communication, organizational, and time management skills.
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving.
• Remains flexible and responsive to changing conditions.
• Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment.
• Basic mathematic skills to prepare and transact estimates and payments.
• Physical exertion may be required to perform occupational tasks.
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Ability to read and speak fluent English.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
• Minimum age of 21.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.
• Shifts may include evening, overnight, or early morning hours.
• HS Diploma or GED preferred.
• 3-4 years of Customer Facing Service, material handling/inventory management or equivalent experience in a Fast-Paced Environment.
• No driving-related suspensions or revocation of Driver License (within a 3-5 year period).

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes. This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing, and improving our application and recruitment process, including assessing you and your application and conducting employment, background, and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory, and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.