Hotel Service Attendant Position

hace 3 semanas


Carolina, Carolina, Puerto Rico Sonesta Hotels A tiempo completo
Job Description

We are seeking a skilled Hotel Service Attendant to join our housekeeping team at Sonesta Hotels.

Responsibilities
  • Provide exceptional guest service by delivering on the promise of Sonesta Service in all interactions, adhering to the Sonesta G.U.E.S.T. standards.
  • Respond promptly to guest complaints and special requests, ensuring corrective action is taken to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, and performing other tasks as needed.
  • Notify supervisors when service is completed so rooms may be sold or occupied, and report any room unable to be serviced according to established procedures.
  • Monitor laundry supplies and equipment to ensure they are sufficient and in working order, operate washers and dryers according to hotel standards and manufacturers' guidelines, receive soiled linens, inspect for damaged or stained items, fold and store clean linens, and report damages to supervisors.
  • Minimize waste of supplies and amenities within all areas of housekeeping, and regularly assist with deep cleaning projects.
  • Report needed repairs or unsafe conditions to supervisors, handle all lost and found items according to established procedures, and promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state, and local laws regarding health and safety services, and perform other duties as assigned.
Requirements and Qualifications
  • Six months to one year of previous housekeeping experience preferred.
  • Previous background from the extended stay industry preferred.
  • Able to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing, and mathematical abilities are required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 75 pounds.
  • Will be required to regularly use commercial cleaning chemicals.
  • Will be required to work mornings, evenings, weekends, and holidays.
Benefits and Compensation

We offer a competitive salary range of $25,000 to $35,000 per year, depending on location and experience.

In addition to a competitive salary, we provide a comprehensive benefits package, including:

  • Medical, Pharmacy, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Paid Funeral Leave
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Referral Incentive
  • Doctor Clinic
  • Sick Incentive
  • Development Programs
  • Milestone (Years of Service) Incentive
  • Employee Cafeteria
  • Company Paid Life Insurance
  • Company Paid Short-Term and Long-Term Disability Insurance
  • Variety of Employee Perks and Discounts


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