Cloud Solutions Specialist
hace 2 semanas
About the Role
We are seeking a skilled Service Desk Technician Tier 2 (MSP) to join our cloud services provider team. As a Service Desk Technician Tier 2 (MSP), you will play a pivotal role in delivering top-tier IT services and support to our diverse client base.
Key Responsibilities
- Troubleshoot Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.
- Have good working knowledge of Windows operating systems (desktop and all server).
- Assist or install and configure desktops, laptops, and basic networking hardware.
- Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol.
- Have moderate to advanced knowledge of Microsoft Office/Microsoft 365.
- Document support activities, using ConnectWise ticketing system.
Requirements
- Previous MSP experience required.
- Have strong attention to detail and ability to communicate and document with clarity.
- Excellent customer service skills.
What We Offer
- Health, Dental, Vision, and Life Insurance.
- 15 Days PTO + Paid Holidays.
- 401(k) with company match.
- Certification Reimbursement.
- Travel Reimbursement.
- Internal Growth Opportunities.
About Us
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers, ranked by Forbes as one of America's top 200 Best Staffing Firms in America. We are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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