Cloud Solutions Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Bowman Williams A tiempo completo

About the Role


We are seeking a skilled Service Desk Technician Tier 2 (MSP) to join our cloud services provider team. As a Service Desk Technician Tier 2 (MSP), you will play a pivotal role in delivering top-tier IT services and support to our diverse client base.


Key Responsibilities



  • Troubleshoot Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.
  • Have good working knowledge of Windows operating systems (desktop and all server).
  • Assist or install and configure desktops, laptops, and basic networking hardware.
  • Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol.
  • Have moderate to advanced knowledge of Microsoft Office/Microsoft 365.
  • Document support activities, using ConnectWise ticketing system.

Requirements



  • Previous MSP experience required.
  • Have strong attention to detail and ability to communicate and document with clarity.
  • Excellent customer service skills.

What We Offer



  • Health, Dental, Vision, and Life Insurance.
  • 15 Days PTO + Paid Holidays.
  • 401(k) with company match.
  • Certification Reimbursement.
  • Travel Reimbursement.
  • Internal Growth Opportunities.

About Us


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers, ranked by Forbes as one of America's top 200 Best Staffing Firms in America. We are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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