Senior Operations Manager

hace 1 mes


San Juan, San Juan, Puerto Rico Popular A tiempo completo
Job Responsibilities

As a key member of our team, you will be responsible for supervising and coordinating the work of employees within the Trust Vault unit. This includes overseeing processes and operations to ensure efficiency and effectiveness.

Key Duties
  1. Develop and implement unit goals and action plans to drive business success.
  2. Establish and maintain work procedures, schedules, and assignments to optimize employee performance.
  3. Communicate policies, practices, and procedures to employees and ensure compliance.
  4. Conduct regular staff meetings to discuss operational issues, explain procedural changes, and provide guidance.
  5. Analyze opportunities to improve efficiency and reduce costs, and recommend actionable solutions.
  6. Prepare management reports to reflect the status of pooled loans and volumes.
  7. Interact with regulatory agencies, auditors, and issuers to resolve questions and issues regarding deliveries, certifications, and compliance.
  8. Ensure timely completion of certifications and re-certifications in accordance with Agency guidelines.
Requirements

A Bachelor's Degree in Business Administration is required, and at least two years of experience in custodial services for securitized loans, including GNMA, FNMA, FHLMC, and FHLB loans, as well as private loans, is essential.

Company Overview

Popular is a leading financial institution in Puerto Rico, with a rich history dating back over a century. We offer a wide range of financial services and solutions to our customers, with a presence in the United States, the Caribbean, and Latin America.

As a dedicated employee, you will be part of a team that is committed to making our customers' dreams come true by providing financial solutions at every stage of their lives. We value our employees' diverse skills, experiences, and backgrounds, and we are dedicated to innovation, community support, and customer satisfaction.

We are committed to offering essential financial services and solutions to our customers, even in emergency situations or natural disasters. Our employees are considered essential workers, and we require their services during and immediately after such events.

Popular is an Equal Opportunity Employer. Learn more about us at www.popular.com and stay updated on our latest job postings at www.jobs.popular.com.



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