Property Operations Specialist

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico American Homes 4 Rent A tiempo completo

Overview: At American Homes 4 Rent, we are seeking a skilled Resident Manager to oversee a portfolio of approximately 750 single-family homes. This role is crucial in ensuring a superior resident experience, resolving customer service issues, and optimizing resident retention.

Responsibilities:

  • Foster positive relationships with residents in your assigned portfolio.
  • Respond promptly and professionally to resident inquiries, striving for swift resolution.
  • Drive lease renewals and execute new leases within the market.
  • Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
  • Implement collection strategies to minimize evictions and delinquencies.
  • Represent the company at eviction hearings and monitor HOA compliance.

Requirements:

  • High School Diploma/GED required.
  • Bachelor's degree in real estate, finance, business management, or a related field preferred.
  • Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
  • Real Estate License and any permits/certifications required by states real estate commission to engage in property management.
  • Valid drivers license required.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
  • Experience with property management software a plus.
  • Excellent verbal and written communication skills.
  • Strong tenant relationship management and negotiation skills.

About Us: At American Homes 4 Rent, we strive to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative.


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