Senior Technical Project Manager, Professional Services Lead

hace 2 semanas

Puerto Diablo Barrio, Puerto Rico Mongodb A tiempo completo
About MongoDB

MongoDB is a leading provider of cloud-native database solutions. Our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unlock the value of AI.

About the Role

We are seeking a highly skilled Technical Project Manager to lead our Professional Services team in delivering high-quality cloud migration projects to our customers. As a Technical Project Manager, you will work closely with our customers, internal stakeholders, and cross-functional teams to ensure successful project delivery. You will be responsible for managing project risks, issues, and impediments, as well as defining and refining project teams' 'Way of Working'.

Key Responsibilities
  • Manage project risks and issues
  • Define and refine project teams' 'Way of Working'
  • Streamline communications between project teams and stakeholders
  • Act as a liaison between customers, project teams, and MongoDB (sales, customer success, support, product, and engineering)
  • Create plans and priorities for project delivery and customer resources
  • Guide customers and project team members to a successful business outcome by managing client relationships and setting customer expectations during implementations
  • Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project managers and key internal and external stakeholders to review key project information and maintain visibility and accountability
  • Periodically report, in a concise and actionable manner, project status both internally and to the customer and document project progress as per established best practices
  • Manage escalations or critical situations
Requirements
  • 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering, or consulting services delivery
  • Excellent customer interaction and presentation skills
  • Demonstrated belief in the power of stakeholder management and communications
  • Services delivery experience with development or operation teams
  • Ability to travel and work on customer sites for a number of continuous weeks
About MongoDB

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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