Strategic Operations Manager for Digital Growth Initiative

hace 1 semana


San Juan, San Juan, Puerto Rico Hubstaff A tiempo completo
About the Role

As an experienced operations professional, you will play a pivotal role in driving our university's mission to empower individuals with the mindset, skillset, and strategies to achieve high income online. This is an exceptional opportunity to join a dynamic team and contribute to our long-term vision.

Job Summary

We are seeking a highly organized and process-driven Operations Manager to oversee daily operations, enhance internal processes, and manage a team of virtual employees. As a key member of our executive team, you will be responsible for building standard operating procedures, driving operational enhancements, and implementing effective project management techniques.

Key Responsibilities
  • Develop comprehensive standard operating procedures (SOPs) in collaboration with our executive team.
  • Drive internal operational enhancements, including setting up automations, reporting channels, and owning our tech stack (ActiveCampaign, Slack, Zapier, Calendly, GSuite, etc.).
  • Project Management: Enforce strict deadlines, manage a team to ensure timely completion of tasks, and run daily meetings for leadership and departmental teams.
  • Build spreadsheets for tracking data such as LTV, churn rate, and daily sales reporting.
  • Develop our Collections Process for contacting clients with overdue payments via phone call/text/email.
  • Handle customer service emails and administrative responsibilities, eventually delegating tasks to team members by building internal systems.
  • Lead a team of virtual employees and take on increasing leadership roles as the company grows.
Requirements
  • Strong leadership skills and experience in operations management.
  • Incredibly organized, process-driven, and proficient with data/spreadsheets/tracking.
  • Familiarity with tools like ActiveCampaign, Slack, Zapier, Calendly, GSuite, etc., or willingness to learn quickly.
  • Excellent communication and project management skills.
What We Offer

Competitive compensation package ($60,000 - $80,000 per year), negotiable based on experience.

Completely remote work environment.


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