Senior Branch Manager
hace 2 semanas
**Job Summary**
The Branch Manager at M&T Bank is responsible for leading the branch team to achieve annual sales and profitability goals. This role requires a sound working knowledge of the overall operations of the branch, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
**Key Responsibilities**
- Direct sales and business development efforts to drive profitability.
- Meet operational objectives and ensure the branch achieves its annual goals.
- Lead team through coaching, performance management, and setting priorities.
- Build and develop branch staff.
- Identify customer needs and provide short and long-term solutions.
- Proactively prospect and grow Business Banking relationships.
- Recruit and select talent to fill positions within Retail and/or M&T Bank.
- Model and coach customer service and needs determination behaviors.
- Maintain operational and security requirements, including consumer and business banking guidelines.
- Take ownership of complex account servicing and error resolution issues.
**Requirements**
* Bachelor's degree, or 4 years' relevant experience with a minimum of 3 years' sales experience and 2 years' managerial experience.
* Life/Accident and Health Insurance licensing required within 18 months of entry into position.
* M&T Business Banking Specialist certification within 18 months of hire.
* Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
* Ability to communicate and function professionally with all levels of personnel and business partners.
* Strong organization, time management, and prioritization skills.
**Work Environment**
This position is located in Forest Hills, New York, and requires a strong commitment to customer service and team leadership.
M&T Bank is an Equal Opportunity/Affirmative Action Employer.
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