Senior Branch Manager

hace 2 semanas


Cerro Gordo, Puerto Rico M&T Bank A tiempo completo

**Job Summary**

The Branch Manager at M&T Bank is responsible for leading the branch team to achieve annual sales and profitability goals. This role requires a sound working knowledge of the overall operations of the branch, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.

**Key Responsibilities**

  1. Direct sales and business development efforts to drive profitability.
  2. Meet operational objectives and ensure the branch achieves its annual goals.
  3. Lead team through coaching, performance management, and setting priorities.
  4. Build and develop branch staff.
  5. Identify customer needs and provide short and long-term solutions.
  6. Proactively prospect and grow Business Banking relationships.
  7. Recruit and select talent to fill positions within Retail and/or M&T Bank.
  8. Model and coach customer service and needs determination behaviors.
  9. Maintain operational and security requirements, including consumer and business banking guidelines.
  10. Take ownership of complex account servicing and error resolution issues.

**Requirements**

* Bachelor's degree, or 4 years' relevant experience with a minimum of 3 years' sales experience and 2 years' managerial experience.

* Life/Accident and Health Insurance licensing required within 18 months of entry into position.

* M&T Business Banking Specialist certification within 18 months of hire.

* Demonstrated strong knowledge of Business Banking products, services, and client relationship management.

* Ability to communicate and function professionally with all levels of personnel and business partners.

* Strong organization, time management, and prioritization skills.

**Work Environment**

This position is located in Forest Hills, New York, and requires a strong commitment to customer service and team leadership.

M&T Bank is an Equal Opportunity/Affirmative Action Employer.


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