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Ft Manager Customer Service Lead
hace 1 mes
A great career opportunity awaits at Food Lion, a leading grocery retail group on the East Coast and the fourth largest in the nation. As a Ft Manager Customer Service, you will play a vital role in supporting store operations to meet financial and sales goals, building associate and customer relations, and promoting a strong culture in support of Food Lion's Strategy.
Key Responsibilities:- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable.
- Hire, train, and develop associates to meet department needs.
- Supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management training and conducting timely formal performance appraisals for direct reports.
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
- Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.
- Ensure a positive shopping experience for customers by maintaining an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast, easy, flexible, and friendly customer service.
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
- Control store expenses through proper ordering, care for supplies, and equipment.
- Understand and use company tools, such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
- Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
- Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner that doesn't stall the execution of delivering expected outcomes.
- Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate unanticipated out-of-stock conditions.
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for, and provide coaching for associates to recognize and prevent losses.
- Ensure proper control of all store funds and company assets.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Record and report all associate and customer accidents in accordance with established Food Lion procedures.
- Ensure compliance with local, state, and federal regulations.
- Adhere to all company guidelines, policies, and standard practices.
- Maintain security standards.
- Successfully complete Computer-Based Training (CBT) and Training guide.
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
- Perform all other duties as assigned.
- A high school graduate or equivalent preferred.
- Ability to lead and manage a team.
- Strong understanding of store operations and merchandising techniques preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.
- Ability to use computers, smart devices, and other communication systems required to perform job functions.
- Ability to use hand-held computers for orders, mark downs, scan outs, and inventory.
- Stand 100% of the time, frequently walking short distances.
- Ability to push or pull up to 2000 pounds using a pallet jack or float.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion.
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check invoices, dates, and other written documents.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.
At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect, and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.
