Key Process Analyst

hace 1 día


San Juan, San Juan, Puerto Rico Popular A tiempo completo

About the Position

We are seeking a talented Citizen Developer Specialist to join our team at Popular. As a key member of our Operations Division, you will play a crucial role in analyzing, designing, and documenting processes to improve efficiency and effectiveness.

Key Responsibilities

  • Analyze client processes to identify automation opportunities and develop creative solutions using tools like Office 365, Power Platform, JIRA, and RPA.
  • Design and implement new processes, tasks, and objects using core workflow principles to ensure efficiency, maintainability, and ease of understanding.
  • Collaborate with Area Managers, Project Managers, and Developers to create high-level project plans for implementation projects.
  • Comply with established Enterprise Platforms governance, design, and coding standards, policies, and procedures.
  • Use Agile methodologies to deliver fast results and manage stakeholder expectations.

Requirements

  • Bachelor’s Degree in Computer Science, Systems Information, Industrial Engineering, or Business Administration.
  • Experience in process design and process improvement, automation consulting, or industry experience.
  • Proficiency in programming languages like OutSystems, Salesforce, PowerApps, JIRA, and RPA.
  • Knowledge of process efficiency tools and methodologies such as design thinking, lean, agile, Six Sigma, customer journey mapping, and analytics.

About Popular

Popular is a leading financial institution in Puerto Rico, offering a wide range of services and financial solutions to our customers. We value our employees’ diverse skills, experiences, and backgrounds and are committed to innovation, customer satisfaction, and community support.



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