Enterprise SEO Strategist

hace 2 semanas

Puerto Diablo Barrio, Puerto Rico Jobleads-Us A tiempo completo
Job Description

We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don't miss your chance.

Key Responsibilities:

  • Acting as a 'Player/Coach', using your diverse SEO / Digital Marketing and Commercial experience to help the whole Enterprise Solutions (EntSol) team develop the most effective processes and workflows for Onboarding, Customer Adoption, Account Activation, and QBRs across USA.
  • Discovering the business & SEO goals of your customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.
  • Preparing and delivering Quarterly Business Reviews (QBRs) with customers based on the goals identified during the discovery.
  • Training your customers on relevant Semrush workflows so that they can achieve those goals.
  • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
  • Identifying commonalities in tasks, processes, and workflows.
  • Developing engaging and helpful content (such as help articles, blogs, and videos) for our EntSol customers to help them 'self-service' common tasks, processes, and workflows.
  • Acting as an extension of your customer's business; offering your own insights and recommendations based on extensive research into the customer's business, your knowledge of SEO, and their engagement within our platform.
  • Proactive relationship management with accounts to maintain overall customer health.
  • Monitoring and reporting on the health and risk of assigned accounts using sophisticated processes/tools.
  • Collaborating closely with the Sales and Product departments, both during the acquisition of new customers and throughout their time with Semrush.
  • Maintaining a deep understanding of Semrush's suite of products and also the wider SEO world.
  • Providing dedicated technical and product support.
  • Actively participating in team projects and Semrush experiments that might result in new processes.
  • Acting as a conduit between the customer and our product team to help with the continued development of our products, leveraging customer feedback and use cases.

Requirements:

  • 5+ years of experience in the SEO and/or Digital Marketing field with 3+ years of agency experience.
  • Extensive Technical SEO and/or Digital Marketing knowledge and ability to deliver in-depth technical recommendations to customers.
  • Must be physically located in the US region and willing to work business hours of the same.
  • Hands-on experience in building SEO strategies, including keyword research, competitor analysis, and technical auditing.
  • Experience working with Enterprise SEO platforms.
  • Knowledge of Google Search Console, Google Ads, and Google Analytics.
  • Ability to identify customer goals and then demonstrate bespoke workflows for the customer to help them achieve these goals.
  • Experience in preparing and delivering in-depth QBRs.
  • Solid understanding of Customer Success best practices and customer-oriented personality.
  • Ability to learn software programs.
  • Creative and analytical thinker with problem-solving skills.
  • Exceptional English verbal and written communication skills with the ability to communicate effectively at all levels.

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