Housekeeping Lead

Job Summary:
Crothall Healthcare is seeking a dedicated and detail-oriented Housekeeper Lead to supervise, train, and inspect the performance of assigned housekeeping staff.

About the Role:
As a Housekeeper Lead, you will be responsible for ensuring all procedures are completed to unit standards, providing quality service to customers, and resolving internal/external guest complaints. You will also be responsible for assigning designated keys, radios, and beepers to assigned staff, maintaining accurate records, and ensuring security of keys.

Responsibilities:
+ Provide quality service to customers by providing one-on-one attention to detail.
+ Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
+ Resolve internal/external guest complaints to ensure guest satisfaction.
+ Document call offs, and replace for any shift.
+ Coordinate assigned staff breaks.
+ Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
+ Assign designated keys, radios, and beepers to assigned staff. Maintain accurate record of such assignments and ensure security of keys.
+ Check all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
+ Inspect areas to confirm cleaning standards have been met.
+ Assist staff to ensure highest standards of cleanliness and service.
+ Conduct staff training as assigned.
+ Contribute to the team; exhibit professionalism with customers, fellow employees, and others.
+ Perform other duties as assigned.

About Crothall Healthcare:
Crothall is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. With over 2,000 healthcare service teams in 47 states, we are the market share leader in Environmental Services (EVS) and serve many of the top 100 Hospitals. We are a member of Compass Group, a company committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Benefits:
We offer a range of benefits to our team members, including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

Crothall is an equal opportunity employer.