Senior Client Support Specialist
hace 2 semanas
We're seeking a highly skilled Sr. Client Support Specialist to join our team at NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020. As a key member of our team, you will be responsible for interacting with clients and client managers to successfully offer the COBRA Administration Service, present the services, and implement the COBRA Administration process.
Key Responsibilities:
- Implement new clients to the COBRA Administration System with data entry and system setup
- Visit clients for implementation and follow-up COBRA procedures
- Update the COBRAeas system with COBRA eligible participants' data
- Revise COBRA notifications and send via certified mail to all required participants within the COBRA established timeframe
- Complete COBRA enrollment, changes, and termination forms
- Send daily communications to carriers to notify of COBRA reinstatement, changes, and terminations
- Provide support to customers, clients, and COBRA participants on questions regarding coverage information, account information, insurance information, and COBRA regulations
- Manage COBRA Open Enrollment communications process, as well as add and/or update rates information on the COBRAeas system
- Monitor account email and maintain SysAid Service Request documentations updated: daily verification of new cases, follow-up on pending cases, and resolution of open cases
- Monitor and comply with COBRA notification, election, and payment periods
- Generate monthly COBRA reports for Finance: COBRA Headcount Report, COBRA Notices Report, COBRA Severance Report
- Scan and file COBRA participants' documents: election forms, enrollment forms, termination forms, participant letters, and other related documents
- Ensure all verbal and written communication is courteous and professional at all times
- Build a strong customer relationship and effectively interact with customers to explain complex procedures and concepts, benefits, and services in a simple and concise manner
- Maintain strong sensitivity and adherence to confidentiality standards. Follow HIPPA compliance
What We Offer:
NFP is proud to offer a competitive salary, PTO, paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
Who We Are:
We're NFP, a 4x Best Places to Work award winner in Business Insurance for 2017-2020. We are also recognized as an Elite 2018 Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: .
NFP and You... Better. Together.
NFP is an inclusive Equal Employment Opportunity employer.
-
Senior Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico NFP A tiempo completoWe're seeking a highly skilled Sr. Client Support Specialist to interact with our clients and Client Managers to successfully offer the COBRA Administration Service, present the services and implement the COBRA Administration process.Key responsibilities include:Implementing new Clients to COBRA Administration System with data entry and system setup.Visiting...
-
Executive Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Popular Bank A tiempo completoJob SummaryWe are seeking an exceptional Executive Support Specialist to provide high-level administrative support to our senior leadership team.Key ResponsibilitiesPerform a wide range of administrative tasks, including coordinating travel arrangements, preparing presentations, and managing correspondence.Provide exceptional support to the executive team,...
-
Application Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Sierra Its A tiempo completo**Application Support Specialist**We are seeking a highly skilled Application Support Specialist to join our team at Sierra ITS. The ideal candidate will have a strong background in supporting corporate business applications and be proficient in SQL (read/interpret tables and columns) and testing (UAT).**Key Responsibilities:**Provide top-notch support for...
-
Senior Operations Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Americas Leading Finance LLC A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Senior Operations Specialist to join our team at Americas Leading Finance LLC.The successful candidate will be responsible for providing effective backup to the Senior Servicing and Operations Manager in the administration and user support of the company's core systems.The ideal candidate will...
-
IT Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Equiliem A tiempo completoJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Equiliem. As a key member of our IT department, you will be responsible for providing technical support to our customers' laboratory IT environments.Key ResponsibilitiesImplement, monitor, and provide technical support for customer laboratory IT environmentsImplement customer...
-
Senior Hair Design Specialist
hace 1 semana
San Juan, San Juan, Puerto Rico SmartStyle Hair Salon A tiempo completoUnlock Your PotentialAbout UsWe're a dynamic team at SmartStyle Hair Salon, dedicated to providing exceptional guest experiences. We're looking for a talented Senior Hair Design Specialist to join our crew!What You'll GetYour compensation package includes a competitive estimated salary of $45,000 - $60,000 per year, depending on experience and...
-
Highly Organized Executive Support Specialist
hace 2 horas
San Juan, San Juan, Puerto Rico Pearl A tiempo completoAt Pearl, a fast-growing U.S.-based tech startup, we are seeking a highly organized and adaptable Executive Support Specialist to support a senior executive in managing day-to-day tasks, handling outreach, and assisting with both personal and team projects. The ideal candidate will be fluent in English and Spanish, with strong written communication skills...
-
Senior Account Manager
hace 4 semanas
San Juan, San Juan, Puerto Rico Risk Strategies A tiempo completoJob SummaryRisk Strategies is seeking a highly skilled Senior Account Manager to join our team. As a key member of our Private Client Services group, you will be responsible for developing and maintaining strong relationships with our high net worth clients.Key ResponsibilitiesBuild and maintain constructive relationships with clients by meeting and...
-
Luxury Client Experience Specialist
hace 3 semanas
San Juan, San Juan, Puerto Rico Tourneau|Bucherer A tiempo completoJob Title: Luxury Client Experience SpecialistReports to: Store DirectorDivision: RetailOVERVIEWThe Luxury Client Experience Specialist is responsible for overseeing client experience initiatives and execution at the location. This person is an experiential leader who, in partnership with management and the Client Advisor team, elevates the clients' in-store...
-
Strategic Executive Support Specialist
hace 1 semana
San Juan, San Juan, Puerto Rico Black Dragon Capital A tiempo completoAt Black Dragon Capital, we are seeking a highly skilled Strategic Executive Support Specialist to join our team. As a key member of our operations team, you will provide exceptional administrative support to our CEO and other senior leaders.About the RoleThe ideal candidate will have a strong background in executive administration, with experience working...
-
Client Support Advocate
hace 2 semanas
San Juan, San Juan, Puerto Rico Sterling Engineering A tiempo completoJob Title: Client Support AdvocateDescription:At Sterling Engineering, we are seeking a Client Support Advocate to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. Key Responsibilities:• Resolve customer inquiries and complaints in a timely and...
-
Clinical Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Universidad Carlos Albizu A tiempo completoJob Summary:As a Clinical Support Specialist at Universidad Carlos Albizu, you will play a crucial role in assisting clients of the ACCESO program in meeting their needs through problem-solving and coordination of clinical and social care. This position requires continuous contact and communication with clients, clinical staff, administrative staff, and...
-
Administrative Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Tpis A tiempo completoJob Title: Administrative Support SpecialistAbout the Role:As an Administrative Support Specialist at TPis, you will play a vital role in the Talent Acquisition unit. Your responsibilities will include assisting with daily operations, making and receiving phone calls, and providing administrative support as needed.Key Responsibilities:• Assist in the...
-
Technical Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico First Health Care of Puerto Rico A tiempo completoJob Title: Technical Support SpecialistAt First Health Care of Puerto Rico, we are seeking a dedicated and skilled Technical Support Specialist to join our team. This role is responsible for maintaining, analyzing, diagnosing, and repairing computer systems, printers, and peripherals. The successful candidate will be responsible for performing routine...
-
Customer Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Colin Fane - State Farm Agent A tiempo completoWe are seeking a highly skilled Customer Support Specialist to join our team at Colin Fane - State Farm Agent. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Customer Support: Delivering exceptional customer service by...
-
Client Support Associate
hace 2 semanas
San Juan, San Juan, Puerto Rico 5HJ Carrion Laffitte & Casellas Inc. A tiempo completoAbout Us:5HJ Carrion Laffitte & Casellas Inc. is a leading insurance and employee benefits broker that provides a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.What We Offer:Competitive salaries and benefitsHealth and dental insurance401K planLife...
-
Print Support Specialist
hace 4 semanas
San Juan, San Juan, Puerto Rico Ricohricoh A tiempo completoJob Title: Print Support SpecialistAbout the Role:We are seeking a skilled Print Support Specialist to join our team at Ricohricoh. As a Print Support Specialist, you will be responsible for providing daily support of site-specific network and workstation printers. Your primary focus will be on customer service, ensuring that customer requests for technical...
-
Medical Support Specialist
hace 4 semanas
San Juan, San Juan, Puerto Rico Ahmc Healthcare A tiempo completoJob Summary:The Medical Support Specialist will coordinate the activities of the nursing staff, patients, physicians, and other hospital departments. This role requires excellent communication and organizational skills to manage supplies and equipment, perform general receptionist and clerical duties, and facilitate the efficient functioning of the nursing...
-
Household Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Household Staffing A tiempo completoJob Title: Household Support SpecialistLocation: Summit, NJJob Overview:A busy family in Summit, NJ is seeking a reliable and organized Household Support Specialist to help with various household tasks and errands. The ideal candidate will be comfortable wearing many hats and providing support in all areas of the household. The role requires a flexible,...
-
Administrative Support Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Institute Of Inspection , Cleaning And Restoration Certification A tiempo completoJob SummaryWe are seeking a highly motivated and organized Administrative Support Specialist to join our team at Rainbow International Restoration. As an Administrative Support Specialist, you will play a critical role in supporting the day-to-day operations of our office, ensuring seamless communication with customers and colleagues, and contributing to the...