Digital Channel Strategist

hace 1 semana


San Juan, San Juan, Puerto Rico Oriental A tiempo completo
Job Description

We are seeking a highly skilled Digital Channel Strategist to join our team at Oriental in San Juan, PR.

About the Role

The successful candidate will be responsible for directing support and communication to channels, supporting strategies and initiatives to further the adoption of digital channels among customers. The position works on site and requires excellent analytical skills to determine critical issues and areas in need of improvement.

Main Duties & Responsibilities:
  • Deliver proactive and dynamic customer service, demonstrating a positive and helpful attitude toward customers (internal and external).
  • Refer customers to digital channel options according to their needs.
  • Support the definition and development of digital channels adoption strategies for existing and new clients.
  • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
  • Apply gained insights/data to create pitch-perfect digital briefs and customer journeys through direct observation of clients and customers' conduct.
  • Stay up to date on current and future Oriental's digital channels capabilities to provide cutting-edge insights and guidance to personnel.
  • Act as a liaison with decision makers while monitoring and analyzing performance across digital channels to track engagement.
  • Participate in presentations as an expert in the digital channels arena.
  • Participate in testing processes as part of the development of new digital tools.
  • Support the generation of continuous motivation, contests, and different initiatives to achieve results.
  • Support the preparedness of processes, communications, guided facts sheets or any necessary documentation to serve as tools for branches.
Education and Experience:
  • Bachelor's degree in Business Administration with a major in finance or a related field.
  • Two (2) years of experience in a financial services company or related work of management.
  • Minimum education and experience required can be substituted with an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Excellent knowledge in industry operating policies, procedures, and regulations (state and federal).
  • Excellent written and verbal communication skills, with the ability to create processes and procedures, lead a project, and communicate results.
  • Excellent communications skills in writing and verbal, English, and Spanish.
  • Superior communication, presentation, and negotiation skills to communicate across a broad base of internal customers.
  • Excellent knowledge of computer systems and changing technology.
Benefits and Salary:

The estimated salary range for this position is $60,000-$80,000 per year, based on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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