Optical Expert
hace 4 semanas
We are seeking a highly skilled Licensed Optician to join our team at Lenscrafters, a leading provider of eye care services. As an Optician, you will be responsible for delivering exceptional customer experiences, ensuring customers are delighted with our selling model, and developing the optical skills of others.
Key Responsibilities- Convey a commitment to providing unsurpassed Customer Service by executing our CEE Service Model through Connect, Explore, and Exceed.
- Support problem-solving and troubleshooting, engaging patients, customers, and fellow associates with our technology.
- Deliver the Diamond Service Principles and Service Vision, celebrating the LensCrafters Advantages and setting the tone for customer service.
- Anticipate problems before they occur, exploring underlying reasons for recurring customer problems, and developing long-term solutions.
- Assist customers in selecting frames and lenses that meet their lifestyle, Rx, and price needs, suggesting improvements and recommending solutions.
- Show patience and courtesy with customers, tracking down answers to unfamiliar questions or products.
- Act as a leader in optical acumen, providing a voice for associates due to their expertise, and educating customers on LensCrafters' guarantees and services.
- Operate the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
- Accurately operate the Point of Sale, collecting proper payment following company security procedures, and retaining proper change for various transactions.
- High School Diploma or equivalent
- State licensure or certification by a nationally-recognized opticianary association as an optician
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of Inventory management systems
- Strong communicator and listener
- Awareness of current fashion trends
- Sales skills - ability to use and carry an IPAD/tablet
- Comfortable with use of technology to engage patients, customers, and associates
- Actively studying LensCrafters Quality, Fitting, and Adjusting Program
- Previous customer service and retail experience
Essilorluxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
