Customer Service Liaison
hace 2 semanas
At Brian Robinson - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Key Responsibilities:
- Establish and maintain positive relationships with customers through prompt, accurate, and friendly service.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused review process to educate customers about insurance options.
Requirements:
- Excellent communication skills - written, verbal, and listening
- People-oriented and highly self-motivated
- Proactive problem-solving skills and proven customer service de-escalation skills
- Ability to multi-task and maintain a high level of productivity
- Property and Casualty license (must be currently held)
This is a fantastic opportunity to work with a dynamic team and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.
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