Fulfilment Manager

You will be responsible for overseeing the end-to-end service agreements and relationships with our 3PL suppliers in the USA and Canada, as well as other logistics vendors. This includes monitoring their performance and implementing corrective actions to meet quality, budget, and delivery targets. You will also oversee supplier adherence to end-to-end Inbound, Storage & Outbound transportation agreements with Versuni North America and their adherence to logistics requirements of our customers.

• Partner with 3PL teams to oversee day-to-day client operations, including retail fulfillment, logistics and freight/transportation, inventory control, reporting and planning.
• Support exception flows and processes regarding capacity planning, returns and non-conformities.
• Oversee the accurate and timely shipping of retail purchase orders across all retail channels and platforms.
• Monitor and resolve any issues related to shipping and fulfillment.
• Performance management of the operations with support of KPI Dashboards.
• Review operations and performance in Monthly and Quarterly Business Review meetings.
• Resolve issues and drive continuous performance improvement.
• Inventory control management with 3PL including a/o cycle counts, stock accuracy performance reviews, stock reconciliations, consignment inventory controls, inventory audits.
• Build daily control mechanisms to ensure EDI efficiency.
• Owner of process descriptions of warehousing & distribution operations.
• Manage Change requests internally and with 3PL.
• Manage adherence to QMS.
• Audit and analyze 3PL, freight, and shipping expenses and bills to ensure accuracy and cost-effectiveness.
• Develop detailed Request for Proposals (RFPs) and Request for Quotes (RFQs) to support internal growth ambitions and drive cost reduction.
• Ensure that outbound shipments adhere to retailer routing guidelines.
• Review and analyze chargebacks, providing detailed reports and managing disputes with retailers as necessary to resolve discrepancies and recover costs.
• Oversee the optimization and functionality of operational software across ERP systems, retail platforms, warehouse management systems, inventory management tools, and middleware.
• Ensure smooth, accurate, and timely data transmissions; troubleshoot technical issues as needed.

Versuni designs, manufactures and sells market leading products under the well-known brands Philips, Saeco, Gaggia, Preethi, Philips Walita, L'OR Barista and Senseo. We do this with the simple yet powerful purpose of turning houses into homes.

We are proud of the products we make. As a leading player in domestic appliances, we offer sustainable products across kitchen appliances, coffee, air, garment, and home care. Our company is headquartered in The Netherlands, and has innovation, manufacturing, and commercial centers across the globe, with presence in over 100 countries. We employ 7,000 talented people who bring innovation to our customers.

We create a great place to work for those who share our passion, with high-performing teams as diverse as the homes we care for. We have big plans for 2024 and beyond, further driving innovation and growth within our global markets. What we need to achieve this are like-minded individuals who are determined to take their careers to the next level.

We have been 100% carbon neutral in our operations since 2020, but this is just the start of our plan. We know everything we use today will affect the planet tomorrow. For the past century, we've innovated to make products faster, better, and more energy efficient. A better future is possible with a plan that's built to last.