Mental Health Intake Coordinator

hace 4 semanas


San Juan, San Juan, Puerto Rico Relief Mental Health A tiempo completo
About Us

Relief Mental Health is a rapidly growing organization dedicated to revolutionizing mental health care. With a strong presence in Illinois, Wisconsin, and New Jersey, we strive to set a new standard for innovative therapeutic interventions and patient-centric services.

Job Responsibilities

Key Responsibilities:

  • Build and maintain individual and clinic census goals by effectively managing new and existing patient inquiries and intake processes.
  • Complete intakes and schedule patients via phone screenings, facility tours, and in-person interviews as needed.
  • Educate patients on treatment options, scheduling protocols, and efficacy during the intake process.
  • Assess each patient's clinical and financial suitability for treatment during the intake process and ensure specific criteria are met prior to scheduling.
  • Manage providers' schedules by setting up initial consultations and coordinating next steps with clinic staff.
  • Ensure clinic staff have the necessary information to move forward with initial consultations, including preparing patient charts in the EHR system (Tebra), requesting insurance benefits and authorization, etc.
  • Address any patient questions, concerns, or complaints leading up to initial consultations.
  • Follow cancellation, rescheduling, and no-show protocol as needed.
  • Utilize the CRM platform (Monday.com) to track pending leads and patient interactions.
  • Perform consistent follow-up with pending leads and former patients.
  • Record and track referral sources from outside providers and Relief-led marketing campaigns.
  • Work alongside the business development team to build, grow, and maintain relationships with existing and potential referral sources.
  • Provide weekly and monthly reports reflecting progress towards individual and clinic census goals.
  • Perform additional intake, business development, marketing, and clerical tasks as needed or assigned.
Qualifications

Requirements:

  • High school diploma/GED required.
  • Bachelor's degree preferred.
  • Strong affinity for customer service.
  • Working knowledge of office management and filing systems.
  • Excellent organizational and time management skills.
  • Great communication and interpersonal skills.
  • Proficient computer literacy and strong attention to detail.
  • Ability to work in a fast-paced environment.
Working Hours

This is an onsite, full-time, hourly position including 40 hours/week with staggered shifts M-F. Shifts will be determined after the first few weeks of training, but may include:

  • 8:30am-5pm
  • 8:30am-5pm
  • 10am-6:30pm
  • 8:30am-5pm
  • 9am-5:30pm


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