Helpdesk Technician
hace 3 semanas
About NEOGOV
We are a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform.
About the Role
We are seeking an experienced Help Desk Engineer to help support our employees. The ideal candidate will have helpdesk experience working in a medium-sized company and will have the opportunity to lead and run initiatives under the guidance and support of the Helpdesk Manager and the IT Operations Team.
Responsibilities
- User lifecycle management through Active Directory and SSO platforms
- Collaborate on handling help desk support issues and projects
- Configuring corporate workstations for new hires, staff upgrades
- Assist local and remote staff on hardware, software, and networking issues
- Assist in the upkeep of office meeting room technologies (AV)
- Maintain accurate documentation of tickets, resolutions, and ongoing tasks within the company's ticketing system
What You Will Bring
- Excellent communication and interpersonal skills
- Proficient in documentation and focused on consistent quality support
- Willingness to learn new technologies and services
- Interested in driving automation and taking ownership over SaaS tooling
- Demonstrates self-management skills while working independently
Requirements
- 3+ years of experience in Help Desk or above roles
- Experience working in a ticketing system (such as Jira)
- Strong understanding of IT infrastructure, covering networks, servers, storage, and cloud tech
- Experience with Windows MDM such as Desktop Central (Manage Engine) or Microsoft Intune
- Experience with a wide range of SaaS products (Google Suite, Slack, Zapier, Jira, Confluence, etc)
- Foundational industry certifications, such as A+, CCNA, and Security+
About Working at NEOGOV
We offer a competitive wages, comprehensive benefits package, generous PTO, and a supportive leadership team. We are an inclusive and diverse work environment and we do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We are an equal opportunity employer and we welcome applicants from diverse backgrounds.
