Senior Case Coordinator

We are seeking a highly skilled and experienced Disaster Recovery Program Manager to join our team at Tetra Tech in Fajardo, PR.

This is a challenging and rewarding role that requires strong leadership skills, technical expertise, and excellent communication abilities. As a Disaster Recovery Program Manager, you will be responsible for managing the implementation of case management services and providing technical guidance and strategic direction to ensure successful project outcomes.

• Master policies and procedures governing federally funded recovery programs, including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
• Direct intake periods and assist applicants in completing their files for eligibility.
• Assist applicants through pre-offer and buyout processes.
• Ensure quality case files and client interactions.
• Work closely with program applicants to ensure they understand program requirements and are updated on application and grant progress throughout the case management process.
• Determine applicant eligibility for the program.
• Gather, scan, and store required program eligibility and other information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Communicate with applicants by phone, email, and in-person to explain program requirements, obtain documents, and provide case status.
• Ensure all hard copy and automated files are updated and maintained in accordance with established policies and procedures.

• Bachelor's degree; relevant experience may substitute education requirements.
• 2+ years of case management experience.
• Experience in post-disaster grant and case management programs, including federally funded program management and administration.
• High attention to detail and experience with data tracking and monitoring.
• PC, Microsoft Office Suite knowledge required (specifically strong Excel skills).
• Ability to learn project-specific computer systems as needed (specifically SharePoint and proprietary computer systems).
• Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.
• Good understanding of and ability to articulate design, permitting, and other construction-related subjects.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Bilingual (fluent in both Spanish and English).

The estimated annual salary for this position is $62,000 - $82,000 depending on qualifications and experience. Additionally, Tetra Tech offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are committed to creating a diverse and inclusive environment and are proud to be an Equal Opportunity Employer.