Genesys Cloud Platform Engineer

We are seeking a talented and experienced Genesys Cloud Engineer to join our team at Apex Systems. As a Genesys Cloud Engineer, you will be responsible for configuring, administering, and troubleshooting the Genesys Cloud platform (PureCloud or CX Cloud).

• Configure and administer the Genesys Cloud platform (PureCloud or CX Cloud).
• Troubleshoot issues related to Genesys Cloud configuration and functionality.
• Collaborate with the DevOps team to set up CI/CD pipelines for code promotion.
• Implement version control systems (e.g., GitHub Actions) for managing Genesys code.
• Automate deployment processes using Terraform.
• Set up EventBridge/API to establish a data pipeline from Genesys to our Snowflake instance.
• Collaborate with cross-functional teams to ensure smooth integration of Genesys services.
• Monitor and optimize Genesys Cloud performance and scalability.
• Provide technical support and guidance to other team members.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud).
• Familiarity with DevOps tools and methodologies.
• Proficiency in cloud computing platforms (e.g., AWS, Azure).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.

• Training and Development programs.
• Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program.
• Strong Support Network.
• Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction.