Desktop Field Support Specialist
hace 4 semanas
We are seeking a skilled Desktop Field Technician to provide technical support for our clients. This is a full-time role requiring onsite visits to troubleshoot and resolve technical issues.
Key Responsibilities:
- Support client workstations, printers, and peripheral equipment
- Proactively communicate with clients and colleagues
- Accurately record all interactions in our ticketing system
- Manage ticket queue and ensure all notes and statuses are up to date
- Troubleshoot end-user technical issues and document all steps
- Effectively multi-task to manage workload
- Collaborate on operational effectiveness and document issues
- Meet individual and team SLA targets
Requirements:
- Proven technical support experience
- Strong problem-solving and communication skills
- Able to work in a fast-paced environment
About USG:
USG is a leading provider of software solutions. We are committed to providing our clients with exceptional support and service.
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