Desktop Field Support Specialist

hace 4 semanas


Arroyo, Puerto Rico United Software Group A tiempo completo

We are seeking a skilled Desktop Field Technician to provide technical support for our clients. This is a full-time role requiring onsite visits to troubleshoot and resolve technical issues.

Key Responsibilities:

  • Support client workstations, printers, and peripheral equipment
  • Proactively communicate with clients and colleagues
  • Accurately record all interactions in our ticketing system
  • Manage ticket queue and ensure all notes and statuses are up to date
  • Troubleshoot end-user technical issues and document all steps
  • Effectively multi-task to manage workload
  • Collaborate on operational effectiveness and document issues
  • Meet individual and team SLA targets

Requirements:

  • Proven technical support experience
  • Strong problem-solving and communication skills
  • Able to work in a fast-paced environment

About USG:

USG is a leading provider of software solutions. We are committed to providing our clients with exceptional support and service.


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