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Member Services Advocate

hace 3 semanas

San Juan, San Juan, Puerto Rico Optum A tiempo completo

About Optum

Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-despite their background, income level, or zip code-should have access to quality healthcare. That's why we're committed to making healthcare more accessible, affordable, and equitable for all. Join us as a Member Services Advocate and help us make a difference in the lives of millions of people worldwide.

Your Role

You will work closely with our team to ensure that our members receive exceptional service and support. This includes answering phone calls, responding to emails, and addressing member concerns in a timely and professional manner. You'll also contribute to the development of new programs and services designed to meet the evolving needs of our members. Your passion for helping others and commitment to excellence will drive our success.

Responsibilities

  • Answers phone calls and responds to emails from members
  • Addresses member concerns in a timely and professional manner
  • Contributes to the development of new programs and services
  • Collaborates with internal teams to ensure seamless delivery of services
  • Stays up-to-date with industry trends and best practices in member services

Requirements

To succeed in this role, you will need 1+ years of experience in customer service, healthcare, or a related field. You must also have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. A bachelor's degree in a related field is preferred.