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Customer Service Representative

hace 1 mes


San Juan, San Juan, Puerto Rico Express Employment A tiempo completo
Customer Service Technical Support I Representative

Express Employment is seeking a highly skilled Customer Service Technical Support I Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and service to our customers.

Key Responsibilities:

  • Routinely interact with customers to take daily orders and provide technical support.
  • Answer technical questions surrounding our product line and provide solutions.
  • Enter customers' orders accurately and quickly, ensuring timely delivery.
  • Maintain professionalism while ensuring strategic statements are met.
  • Report customer issues and on-time delivery issues daily.
  • Complete RMA process when necessary and communicate with customers to ensure timely completion.
  • Control upkeep of all sales records and utilize CRM system to capture pertinent data.
  • Analyze and evaluate problems, making decisions accordingly with input.
  • Assist in creating and evaluating technical support documentation and provide usability feedback to Marketing and Engineering.

Educational and Skill Requirements:

  • At least 3 years of experience with mechanical troubleshooting.
  • Knowledge of ISO and FDA requirements.
  • Excellent problem-solving and decision-making skills.
  • Ability to effectively communicate with all levels of the organization.
  • Ability to work under pressure and maintain a pleasant demeanor.
  • Ability to make quick and accurate decisions based on information collected.
  • Ability to speak clearly and confidently in a positive manner when interacting with customers.
  • Strong technical and mechanical aptitude.
  • Possess organizational skills with the ability to multi-task.
  • Proficient with Excel, Word, Outlook & Windows, and CRM systems.
  • Outstanding verbal communication skills and strong telephone etiquette.
  • Knowledge of basic electronics, pneumatics, and fluid power.

Compensation: $20.00 - $28.00/hour

Location: Express Office: McMinnville, OR