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Customer Service Representative
hace 1 mes
Express Employment is seeking a highly skilled Customer Service Technical Support I Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and service to our customers.
Key Responsibilities:
- Routinely interact with customers to take daily orders and provide technical support.
- Answer technical questions surrounding our product line and provide solutions.
- Enter customers' orders accurately and quickly, ensuring timely delivery.
- Maintain professionalism while ensuring strategic statements are met.
- Report customer issues and on-time delivery issues daily.
- Complete RMA process when necessary and communicate with customers to ensure timely completion.
- Control upkeep of all sales records and utilize CRM system to capture pertinent data.
- Analyze and evaluate problems, making decisions accordingly with input.
- Assist in creating and evaluating technical support documentation and provide usability feedback to Marketing and Engineering.
Educational and Skill Requirements:
- At least 3 years of experience with mechanical troubleshooting.
- Knowledge of ISO and FDA requirements.
- Excellent problem-solving and decision-making skills.
- Ability to effectively communicate with all levels of the organization.
- Ability to work under pressure and maintain a pleasant demeanor.
- Ability to make quick and accurate decisions based on information collected.
- Ability to speak clearly and confidently in a positive manner when interacting with customers.
- Strong technical and mechanical aptitude.
- Possess organizational skills with the ability to multi-task.
- Proficient with Excel, Word, Outlook & Windows, and CRM systems.
- Outstanding verbal communication skills and strong telephone etiquette.
- Knowledge of basic electronics, pneumatics, and fluid power.
Compensation: $20.00 - $28.00/hour
Location: Express Office: McMinnville, OR