IT Portfolio Manager
hace 2 semanas
About the Role:
The IT Portfolio Manager will be responsible for managing the Customer Engagement portfolio, encompassing Call Center, Website, Mobile Application, Chatbot, CRM, Sales, and Marketing systems. This role will oversee the development, implementation, and maintenance of these systems, ensuring they align with organizational strategies and priorities.
Key Responsibilities:
- Manage product teams that focus on build, run, and continuous improvement themes for assigned domains using NiSource delivery methodologies.
- Develop people and build diverse high-performing teams.
- Engage with stakeholders, manage their expectations, and satisfaction, and develop technology roadmaps collaborating closely with peer groups.
- Develop and share holistic multi-year portfolio views of domains owned.
- Foster Innovation by staying abreast of emerging technology trends and assessing their potential operational uses/value at NiSource.
- Participate in high-level business case development, requirements elicitation, and solution design.
- Manage service provider SLAs and focus on system stability, resilience, security, and compliance.
Requirements:
- Bachelor's degree or equivalent work experience.
- 5+ years of experience in the applications technology space, including SDLC, program delivery, and working with service providers and distributed teams.
- 3+ years of experience in call center/telephony environment (Gensys, Nuance, NICE).
- 2+ years of experience leading or supervising IT teams.
- 1+ years of experience in cloud technology.
NiSource Values:
- Inclusion and diversity.
- Equal employment opportunities.
- Safety statement.
Salary Range: $125,800.00 - $188,600.00
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