Front Desk Operations Manager

hace 4 semanas


Arroyo, Puerto Rico Nu Hotel - Nyc A tiempo completo
Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Nu Hotel - NYC. As a key member of our front office team, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and sustainability.

Key Responsibilities:

  • Supervise front desk operations, including guest check-in, check-out, and room assignments.
  • Ensure that all front desk staff are trained and equipped to provide exceptional guest service.
  • Monitor and maintain high standards of quality and sustainability in all front office operations.
  • Resolve guest complaints and concerns in a timely and professional manner.
  • Participate in lobby ambassador and other activities to create a positive guest experience.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities, including balancing accounts and conducting audits.
  • Make and confirm reservations, and promote Hersha Hospitality and brand-specific marketing programs.

Requirements:

  • Associates or Bachelor's degree preferred.
  • 1-3 years of related experience in a front office or customer service role.
  • Excellent communication and leadership skills.
  • Ability to work a varied schedule, including weekends and holidays.
  • Physical stamina to stand for extended periods, walk, and lift up to 25 pounds.

About Us:

Nu Hotel - NYC is an equal-opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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