Claim Representative

Overview:
We are currently seeking a Personal Injury Protection (PIP) Claims Representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station. This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals, and modern lighting. This is a great opportunity, in a great space, for someone who is eager to share their Personal Injury Protection claims experience, join our growing team, and continue their career with a financially sound company. Responsibilities: In this position, you will be responsible for the investigation, evaluation and disposition of injury claims under PIP policy coverages. This is a full-time position (37.5 hours) with a Monday Friday schedule. Contact insureds, attorneys, medical providers and other parties related to auto accidents.Investigate all assigned claims for coverage under both personal and commercial lines automobile policies. Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.Proficient in communicating in a variety of ways, including text, email and letter.Effectively manage workload through claims management and imaging systems.Pay submitted bills according to established procedures and regulatory requirements.Requirements and skills: 1-2 years of PIP claims handling experience.Excellent written and verbal communication skills.Ability to communicate effectively via phone, text, email, and other written correspondence.Demonstrated level of competency in time management, priority setting, and customer focus. Experience using a claims management and imaging systemEducation and Experience: Bachelors Degree or commensurate experienceWhy work for us: 4 weeks accrued paid time off + 9 paid national holidays per yearTuition Reimbursement Low cost and excellent coverage health insurance options (medical, dental, vision)Onsite Fitness center opening Fall 2023 at our Boston HeadquartersRobust health and wellness program and fitness reimbursementsAuto and home insurance discountsMatching gift opportunitiesAnnual 401(k) Employer Contribution (up to 7.5% of your base salary)Company sponsored social eventsVarious Paid Family leave options including Paid Parental Leave$3,000 one-time bonus payment on health insurance waiver Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic. Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. #LI-SM1