Store Leader

Gregorys Coffee is looking to hire an amazing Store Leader to join our team

Gregorys Coffee is a family run company that puts people first. Joining our team means joining a community of baristas whose aim is to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.

Job Description & Responsibilities

The Store Leader plays a crucial role in closely managing the day-to-day operations of a single Gregorys location. This individual will be responsible for ensuring our standards of quality, service, and cleanliness are upheld every single day. The Store Leader will be the first line of defense in managing financial performance, HR concerns, and operational issues that arise in their assigned store. Most importantly, a Store Leader will be a beacon of our culture. They will always be working to coach and develop all levels of their teams to achieve great results and career growth.

This role will oversee and manage the following:

People DevelopmentEnsure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functionsEnsure teams are upholding our high standards by conducting evaluations and thorough observationsWork alongside and develop all levels of the team and have a firm understanding of specific coaching and development opportunitiesProvide continuing education to every member of your team, driving superior coffee, food, and service knowledgeIdentify and work with high potential talent that can be developed into our next great leadersOperational StandardsEnsure all existing operational and menu standards are being executed as plannedTrain team on new menu and operational roll outsEnsure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any timeEnsure quality standards are met by checking for taste, FIFO rotation, and visual appealEnsure stores are kept immaculately clean, organized, and well merchandised at all timesService StandardsWork side by side with your team to lead by example in giving 5-star serviceCoach team to have a guest-first mentality at all times regardless of side-duty tasks that need to be completedProactively manage customer concerns/issues and coach teams on how to do the same so it doesn't become a complaint and instead becomes a praised reviewBecome the "Mayor" of your store neighborhood and know a significant amount of Gregulars that come in every dayCollect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal businessMinimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews.Facilities & MaintenanceProactively clean, service, and maintain all equipment in your storeHold monthly meetings with an agenda and clear deep cleaning tasks to be accomplishedQuickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact businessHR ManagementEnsure you and your team are compliant with employee labor lawsEnsure changes to labor laws are thoroughly communicated and enactedProactively manage employee issues by having regular one on one conversations with every employee on your teamWhen necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experienceFinancial PerformanceClosely manage your store's controllable profit areas: sales, labor, and COGSWork closely with your team to build customer relationships and seek out revenue drivers outside of the 4-walls of the storeWork closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisionsManage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurateManage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank depositsActively monitor inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding your COGS targetsEnsure monthly inventory counts are completed and submitted accurately Additional Expectations This is a hands-on role and a Store Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your successThere is no set schedule for this role. A Store Leader is expected to use their best judgment to actively be in their store based on the needs of the business and the development of their people. This includes active oversight on early mornings, nights, weekends, and holidays.Regular communication with your assigned DL or Multi Unit is expected to keep him/her aware of the state of your business and proactive solutions you are providingActively embody the 12 Leadership Principles and live them out each and everyday with your teamsAttend company events and proactively encourage team members to attend as well

If this is you please apply today