Service Representative

Job Type

Full:Time Non:Exempt

Work Schedule

Monday to Friday 8:00am : 5:00pm

Must have availability to work weekends and extended hours if necessary.

General Description

Interact with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service:related problems in an accurate and promptly manner.

Essential Duties and Responsibilities
:Serves and guides external and internal clients who visit the companys facilities or communicate by telephone.
:Serves clients daily assigned by the PR Shift System and provides appointments if necessary.
:Analyzes and updates information in the system related to customer accounts to process cancellations, transfers, unit registrations, or address service situations as presented.
:Responsible for validating and offering cancellation balances, including balance letters to clients.
:Ensures that customer addresses and information registered in the system are correct and up:to:date.
:Prepares, manages, and processes documents related to your work area that will be sent via regular mail or email.
:Assists and guides clients on the transfer process and requests.
:Processes daily correspondence, as assigned, including certified correspondence, within the established control parameters.
:Verifies that all documentation received from the client is correct and complete.
:Responds toguidesand channels customer requests, claims, or complaints received by mail or in person.

Education

24credits approved from a University or Accredited Institutionor equivalent combination of education and experience in Business Administrationorrelated fields.

Experience

Two years of experience in customer service or related.

Other Qualifications
:Ability to establish and maintain effective relationships with colleagues and the general public.
:Ability to work with multiple tasks, under pressure and withdeadlines.
:Communication skills in English and Spanish (oral and written)
:Knowledge of Microsoft Office programs such as: Word, Excel, Outlook.
:Basic knowledge in accountingis preferred

Values

Passion for People
Succeed Together
Own Every Moment
Build the Future
Important: The candidate must provide evidence of academic preparationor courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please Apply at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.