Confederation Lounge Server

Company Description
Your team and working environment:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description
Confederation Lounge Server (Casual)
As a Server with Fairmont Hotel Macdonald, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
What you will be doing:
Reporting to the Assistant Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service and assist guests regarding menu items in an informative and helpful way, follow departmental policies, procedures and carry out other duties as assigned.
Perform opening, cleaning and closing duties and service standards and project a pleasant and positive professional image to guests at all times.
Sell and up-sell menu and beverage items in a positive, professional manner.
Have full knowledge of all menu items, garnishes, contents and preparation methods & adhere to the hotel's food handling and safety policies while serving guests.
Report any irregularities or comments from guests to supervisors and leadership.
Other duties as assigned.
Physical Aspect of the Position (include but are not limited to):
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 50 lbs.
Constant kneeling, pushing, pulling, lifting.
Frequent ascending or descending ladders, stairs and ramps.

Qualifications
Your experience and skills include:
1 year a-la-carte serving experience required in the last 5 years.
Pro Serve certification required.
Previous point of sale system experience an asset.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information
What is in it for you:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), for full time permanent status employees.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support.
Learning programs through our Academies designed to sharpen your skills.
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Career development opportunities with national and international promotion opportunities. The sky is your limit.
Hourly Rate Range: $16.00 - $17.00 CAD Gross per hour.

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