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Network and Voice Systems Technician

hace 1 mes

San Juan, Puerto Rico SMX USA A tiempo completo
Responsibilities
The Technician will support and manage voice systems and Data networks including maintenance, and installation. Will also provide Tiers 1 and 2 support to internal voice /data support staff.
Help keep vitally important IT systems up and running by overseeing day-to-day monitoring and response to alarms, faults, and performance management activities, ensuring prompt network analysis, testing and corrective actions during IT and network events to provide the highest quality computing and network availability for our clients.

Network experience
  • Networking TCP/IP, Routing Protocols, switching, DCHP, VLANS, VPN, DNS, SD-WAN and Firewall Technologies

Voice Experience
  • 3 years' experience with Avaya Communication Manager. Versions 7/8 are preferable.
  • Experience in a complex IT environment with a multi-platform technical environment helpful
  • Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation
  • 3+ years of experience with call center technology, voice systems and voice networks with emphasis in VoIP systems with both h323 and SIP
  • Configure SIP trunks (routing via AAR/ARS) Experience
  • Experience with VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols
  • Demonstrated ability to collaborate with project teams and managers as a service provider
  • Proven ability to plan, investigate, design, and implement voice networks
  • Ability to effectively interact with customers to discuss needs and provide solutions
  • Avaya Communications (ARS) and (AAR) enterprise experience
  • Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.