F&B Assistant Manager

Do you want to work for a leading industry that promotes values such as:

 Empathy, Integrity, Respect, Inclusion, Humility, Experimentation and Wellbeing?

Mission of the position:

The Food & Beverage Assistant Manager assists with assuring attentive, friendly, courteous and efficient service in all F&B Outlets while maintaining adherence to budgeted payroll and overhead cost. In partnership with F&B leadership, the incumbent is also responsible for continually working towards improving Restaurant, Room Service, and Bars sales revenues to exceed budget.

Main responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid.
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Ensure training of all Food and Beverage personnel using the steps to effective training according to hotel standards.
• Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service or Bars.
• Help to ensure all beverage costs are maintained to meet budget.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Attend monthly all-employee meetings and any other functions required by management.
• Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees.
• Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
• Performs additional related duties as assigned by executives.

Minimum requirements of the position:

• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience preferred.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

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