IT Field Service Support

· Focused IT primary Point of Contact that can be dispatched to expedite the support, participate and support Rapid Response Team, triage process and attend/support Daily Performance Meetings
· Assist network support team and other infra teams for day-to-day troubleshooting and infra projects. · Assist Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution
· Helps local hardware support team with checking printers and shopfloor peripherals.
· Assist the hardware support team with applications or processes.
· Act as coordinator for resolving incidents related to any application support in a manufacturing plant.
· Be a SPOC for BUIT, Local support, and external vendors.
· Resolve connection issues with weighing scales including replacement of defective MOXA and related network components.
· Coordinate with MLL Workstation engineering (WESS) team to resolve OS and workstation build issues including anti-virus/malware-related setup and issues.
· Test connectivity for changes to network, including wireless, and patching.
· Coordinate with application owners to install the client applications and ensure that they launch as expected.
· Coordinate with equipment vendors for repair and maintenance
· Initial troubleshooting for application issues and continue to provide coordination/escalation to resolution/conclusion.
· Support base business-related IQ/OQ testing and technical change control activities.

Qualifications:
· Minimum 5 years of experience in handling Site IT support, incident management
· Should be familiar with ITIL process (Service/Asset management)
· Fluent in English and Spanish - write, read, and speak
· Must be knowledgeable in network infrastructure.
· Should be knowledgeable of multiple Operating Systems, and DB's.
· Should be able to work independently and be ready to provide support during off-business hours.
· Should possess multi-tasking capabilities with excellent coordination skills.
· Cross Team/Dept Coordination
· Project coordination experience
· Experience in the regulated industry (pharma/medical devices) is a plus.
· Available to work Monday to Friday 8:00am - 5:00pm.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

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