Assistant General Manager

hace 6 meses


San Juan, Puerto Rico ASM Global A tiempo completo

ASM Global the leader in privately managed public assembly facilities, has an excellent opening for an Assistant General Manager for the Administration at Coliseo de Puerto Rico.

SUMMARY

The Assistant General Manager is responsible for the day-to-day activities of the assigned operationally focused departments within the facility. The AGM is also responsible for reinforcing a "one team" approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients. The work is to continuously improve the reputation and high standards of the facility within the industry that lead to positive client experiences.

ESSENTIAL DUTIES

Include the following.  Other duties may be assigned:

  • Improve operational efficiencies by maximizing departmental synergies through fostering a "one team" environment with all working units within the facility.
  • The AGM will oversee the following departments: Booking, Marketing, Finance, Food and Beverage, Box Office, Advertising, Security, Production, Operations, Parking, and related operations by performing the following duties personally or through subordinates.
  • Assures the coordination, implementation, and administration of specific plans and programs prescribed by General Manager, and/or corporate directives, to include but not limited to maintaining high standards of excellence in customer service, employee training and development, quality assurance, energy efficiency/sustainability, safety/emergency, information technology, asset maintenance, crowd control and crisis management procedures.
  • Implement facility policies and goals in accordance with the ASM Global management contract, client's objectives, and corporate policy.
  • Meet on a consistent basis with the assigned Department Heads for quality results and clarity of communication to review activity, budget reports, planning needs, projects, personnel, key obstacles, and reasons for celebration.
  • Responsible for contractor compliance within the facility ensuring adherence to established polices/procedures at the facility for contractors assigned by GM.
  • Build special "project teams" as needed to create quality deliverables that serve the venue the staff and the client well.
  • Establish and maintain effective working relationships with clients, tenants, employees, contractors, public as well as key stakeholders.
  • Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
  • Implement process and procedures within the departments to establish "best practices" and maintain customer service standards that are designed to create a positive and professional image in-line with those of a first-class facility to generate repeat business.
  • Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the venue.
  • Respond to crowd control and/or crowd management situations in a prompt, calm, and decisive manner during crisis situations.
  • Be able to step in for the General Manager for meetings, presentations and in addressing client concerns as needed.
  • Conduct performance appraisals and disciplinary actions for staff.
  • Interview, hire and train staff.
  • Remain current on national trends in the industry and local market changes that affect the facility.

Supervisory Responsibilities

Directly supervises the Receptionist. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Communicate effectively with others both orally and in written form.
  • Experienced in successful team building focused on creative & solution focused deliverables while exhibiting a "can do" attitude.
  • Must have experience in project and budget management as well as software implementation and training.
  • Knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.
  • Must work effectively under pressure and/or stringent schedule and produce accurate results.
  • Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry.
  • Proficient in using and training others in technology to enhance the visitor experience and operational efficiency of the facility.
  • Bachelor's degree in Management/Business/Hospitality or related field preferred or professional equivalent.
  • 5 years of experience working in or with venues at a senior management level.
  • Experience in Windows, Power Point, Microsoft Office software required and experience with Event Management and Maintenance Management Software preferred.
  • Must be able to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days
  • Must be able to speak, read, and write Spanish and English.
  • Must have professional attitude and appearance

Skills and Abilities

  • Excellent organizational, planning and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work with and maintain highly confidential information is required
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
  • Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description
  • Ability to anticipate problems and implement immediate corrective action
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
  • Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
  • Considerable knowledge of safety regulations and other federal, state or local laws and regulations
  • Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
  • Ability to manage a facility of same size and type 
  • Must be able to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days
  • Must be able to speak, read, and write Spanish and English.
  • Must have professional attitude and appearance

Computer Skills

  • To perform this job successfully, an individual should be proficient in Microsoft Office

Certificates, Licenses, Registrations

No license required


  • Store Assistant Manager

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Dollar General A tiempo completo

    Job Title: Assistant Store ManagerAbout UsDollar General is a leading retailer that offers a wide range of products to customers at affordable prices. Our stores are located in convenient neighborhoods, making it easy for customers to shop with us.Job SummaryThe Assistant Store Manager is responsible for assisting the Store Manager in maintaining a clean,...

  • Assistant Store Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Dollar General A tiempo completo

    Job Title: Assistant Store ManagerAt Dollar General, we are committed to providing our customers with a unique shopping experience. As an Assistant Store Manager, you will play a key role in ensuring that our stores are well-organized, clean, and customer-friendly.Key Responsibilities:Supervise and train store employees to provide exceptional customer...

  • Assistant General Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Mcdonald'S A tiempo completo

    About the RoleAs an Assistant General Manager at McDonald's, you'll play a vital role in the success of our restaurant. You'll be responsible for leading internal functions, including Employee Training, Food Safety, and Inventory Management.Key ResponsibilitiesTake action first: Lead important internal functions, including Employee Training, Food Safety, and...


  • San Juan, San Juan, Puerto Rico Dollar General A tiempo completo

    Job SummaryThe Non-Perishable Food and Merchandise Operations Manager is responsible for managing the non-perishable food and merchandise operations in a Dollar General store. This includes assisting the Store Manager with inventory management, merchandise presentation, and customer service.Key ResponsibilitiesManage the receipt, opening, and unpacking of...


  • San Juan, San Juan, Puerto Rico Dollar General A tiempo completo

    Job Title: Non-Perishable Food and Merchandise Operations ManagerAbout Us:Dollar General Corporation has been delivering value to shoppers for more than 80 years. We help shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel,...

  • General Manager Trainee

    hace 3 semanas


    San Juan, San Juan, Puerto Rico Trugreen A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented General Manager Trainee to join our team at TruGreen. As a General Manager Trainee, you will be responsible for developing and applying expertise in general business operations management under the supervision of a mentoring general manager.Key Responsibilities:Assumes leadership of an...

  • Assistant Store Manager

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Pandora A tiempo completo

    About PandoraPandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. The company has a strong presence in over countries with more than points of sale, including more than concept stores.As the Assistant Store Manager, you will be a key member of the Pandora North America team. The role is...


  • San Juan, San Juan, Puerto Rico Pizza Hut A tiempo completo

    Pizza Hut Restaurant General ManagerAre you a natural leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving financial results and building high-performing teams? If so, we want to hear from you!About the Role:We are seeking an experienced Restaurant General Manager to join our team at Pizza Hut....


  • San Juan, San Juan, Puerto Rico Tito'S Burritos & Wings A tiempo completo

    Restaurant Operations AssistantAt Tito's Burritos & Wings, we are seeking a skilled Restaurant Operations Assistant to join our team. As a key member of our management team, you will be responsible for assisting the General Manager in the hiring, training, and development of hourly team members.Key Responsibilities:Assist the General Manager in making...

  • General Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Aimbridge Hospitality A tiempo completo

    General Manager Job DescriptionAbout the Role: We are seeking a highly skilled and experienced General Manager to lead our team at the voco Fiorello-LaGuardia East. As a seasoned hospitality professional, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth.Key...

  • Bench General Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico Equator Coffees A tiempo completo

    Bench General ManagerAt Equator Coffees, we're seeking a talented and motivated individual to join our team as a Bench General Manager. This role offers a unique opportunity to learn and grow with our company, with the ultimate goal of managing a designated home store and its team.Key Responsibilities:Shadowing existing store managers to gain hands-on...

  • General Manager

    hace 2 meses


    San Juan, Puerto Rico Hotel Rumbao, A Tribute Portfolio Hotel A tiempo completo

    Job Summary The General manager is responsible for all aspects of operations at the hotel, day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of DHM service culture, maximized operations and guest satisfaction. Essential Job...


  • San Juan, Puerto Rico Dollar General A tiempo completo

    Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low...


  • San Juan, San Juan, Puerto Rico Arby'S A tiempo completo

    About the RoleAs a Shift Manager at Arby's, you will play a crucial part in ensuring the smooth operation of our restaurants. Your responsibilities will include supporting our General Manager and Assistant Manager, as well as helping team members with performance and training initiatives. Providing exceptional customer service is key to keeping our...

  • Assistant Store Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico LIDS A tiempo completo

    Job Title: Assistant Store ManagerAs an Assistant Store Manager at LIDS, you will play a critical role in driving sales growth, controlling expenses, and supervising associates to achieve company objectives.Key Responsibilities:Generate Sales: Provide exceptional customer service to drive sales growth and meet or exceed company objectives.Control Expenses:...


  • San Juan, San Juan, Puerto Rico Dollar General A tiempo completo

    Job OverviewDollar General Corporation is seeking a highly motivated and experienced Store Manager Candidate to support the Store Manager in the effective implementation of all store processes. This role is ideal for individuals who are passionate about retail and want to develop their leadership skills.Key ResponsibilitiesAssist in recruiting and staffing...

  • Operations Manager

    hace 2 semanas


    San Juan, San Juan, Puerto Rico U-Haul A tiempo completo

    Job Summary: We are seeking a highly motivated and skilled Assistant Moving Center Supervisor to join our team at U-Haul. As an Assistant Moving Center Supervisor, you will be responsible for assisting in the management of our moving centers, ensuring that our customers receive exceptional service and that our operations run smoothly.Responsibilities:Assist...


  • San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completo

    Job Title: Luxury Resort General ManagerJob Summary:We are seeking a seasoned Luxury Resort General Manager to lead our team at the Ocean Place Resort and Spa. As a strategic business leader, you will be responsible for all aspects of resort operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue...

  • Assistant Store Manager

    hace 4 semanas


    San Juan, San Juan, Puerto Rico abercrombie-fitch-co. A tiempo completo

    Assistant Manager Job DescriptionAbout the RoleThe Assistant Manager is a key member of our store team, responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations. This role requires a strong business acumen, creativity, and people management skills.Key ResponsibilitiesDrive sales results through...


  • San Juan, San Juan, Puerto Rico Kfc A tiempo completo

    This role is a great opportunity to work in a dynamic fast-food environment with a well-known brand like KFC. As an Assistant Restaurant Manager, you will be working closely with the Restaurant General Manager to ensure the smooth operation of the restaurant.Key Responsibilities:- Assist the Restaurant General Manager in managing the day-to-day operations of...