PBX Agent

PBX Agent

Full-Time

Salary Range: $14 per hour

Job Summary

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Approach all encounters with guests and employees in a friendly, service-oriented manner. Take and deliver messages according to standards. Maintain guest privacy at all times. Provide information about the hotel. Record and relay all guest requests and verify completion. Maintain daily activity log.

Minimum requirements of the position

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Bilingual (English and Spanish).
• Must be able to convey information and ideas clearly.
• Must be proficient in Windows operating systems.
• Flexible schedule (available to work overtime, day and night shifts, holidays and weekends).
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

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