Senior Assistant, Collections

Encontrado en: beBee S PR - hace 3 semanas

San Juan, Puerto Rico Toyota North America A tiempo completo

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

The Senior Assistant, Collections acts as a liaison between Toyota Credit of Puerto Rico (TCPR) consumers and collection agencies. This position is in charge of monitoring accounts to identify overdue payments, report collection activity, address client inquiries, and develop repayment plans.

The Senior Assistant, Collections is responsible for managing non-routine situations received through the I-Repo system, inbound and outbound calls for collection accounts, maintain accounts, and ensuring compliance regarding escalated collection issues.

This position also evaluates and mitigates loss exposure, providing customer-oriented service and problem resolution in accordance with the established guidelines and call models.

Primary Job Accountabilities

Agency Referral process:

Ensure cure letter bot is processed every Tuesday and Thursday.Print all cure letters and prepare the mail.Identify all accounts to be logged for the file process.Scan forms Cease and Desist 1802, Skip List 1009, Hold Title List 1085, High Risk 1055, Stopper 1999, Mobile 1905, Limited Communications 1819 and the collection list daily to ensure compliance and manage the referral process in the establish timeline.Guarantee all bankruptcy accounts are managed according to federal laws, regulations, and policies.Obtain approval on all the referrals prior to agency assignment.Refer all accounts from the internal list 1825 to IRepo for collection and/or Repo Department daily.Record the referral completion for each account with code ASSG/Pin accounts to referrals list 1071.Track agency performance, update the amount past due and document results in IRepo, Collections, and Issue log.Daily update of the charge off and current account details in the following internal processes: Repo, Agency, Skips and Lien log.Ensure that all cases referred to the agency have the proper documentation in the systems, IRepo and Host Collections, every three days.Follow all the skip tracing steps while working accounts assigned to agencies.Follow up with the agency for fast resolution of any incorrect repossession document and ensure they arrive corrected.
Skip accounts:

Conduct the corresponding traces to ensure all leads have been reviewed prior to charging off the account.Prepare the skip tracing worksheet on all accounts that will be charged off prior to the 120 days.Request supervisor approval prior to processing missing liens on units.Submit through AutoReg any missing lien, ensure the process is completed and record results in the system.Request and record in the collection and lien log all the requested releases for accounts with payments, repossessions and bankruptcy accounts.For all the Skips, prepare and send letters with "Request to cancel products" and follow up until checks are received.Ensure supervisor and manager approval are in place if an account will be charged off with more than 120 days.Ensure every step is being done to meet all delinquency, charge off, and repossession goals.Record accounts to ensure every step follows our policies.Prepare 4019 forms prior to the charge off being completed.
Collecting delinquencies:

Negotiate payment arrangements to bring accounts out of collections status.Manage and solve delinquency on accounts greater than 60 days past due.Make outbound calls to customers that are delinquent on accounts.Determine the appropriate course of action for delinquent accounts.Demonstrate knowledge and comply with FDCPA regulations.Create notes on the accounts to reflect all collection-related activities.Review customer history and, when appropriate and following internal guidelines, waive late charges, grants, process retail extension, process reasonable refunds, etc.Review and investigate unique customer requests using internal guidelines such as: SOPs, policies, and best practices using Kaizen methodology.
Other responsibilities:

Identify and report compliance risks, gaps in policies, procedures, regulations and/or any other non-routine issue.Maintain sense of urgency when dealing with escalated issues while providing the most elevated level of customer service.Analyze account characteristics and collaborate with customers and/or vendors to solve their issues.Participate in processes and procedural discussions across multiple functional areas to maintain understanding of business processes.Perform other miscellaneous activities and duties, as assigned.Participate in special projects to improve efficiency and performance.Enable a work environment that encourages respect and collaboration.Demonstrate knowledge and comply with state and federal laws and regulations.Complete all mandatory training required.
Knowledge and Skills

Four-Year College Degree (BA or BS): Business administration, communications, general studies.2-5 years of relevant / progressive work experience (in similar field and/or industry)
Licenses, Certifications & Specialized Skills

Proficient in MS Office: Word, Outlook, and Excel. Manage data and information, create visual representation of data, pivot tables, filter information, SUMIF, COUNTIF, VLOOKUP, etc.)Time managementStrong verbal and written Spanish & English skillsWork collaboratively with other team members.Customer oriented, warmth and empathy.Problem-solving skills
Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.

  • Senior Assistant, Collections

    Encontrado en: Talent PR C2 - hace 3 semanas

    San Juan, Puerto Rico Toyota North America A tiempo completo

    Overview The Senior Assistant, Collections acts as a liaison between Toyota Credit of Puerto Rico (TCPR) consumers and collection agencies. This position is in charge of monitoring accounts to identify overdue payments, report collection activity, address client inquiries, and develop repayment plans. The Senior Assistant, Collections is...