Empleos: speaker manager

The Manager, Remote Network (Call Center Concierge) is responsible for the oversight of the Concierge team. Ensure the team serves high-end customers with a sharp and professional business approach. Increases revenues and portfolio by building good will and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to...

What's the role?As a Data & Systems Analyst, you will be responsible to define Business Contact Center KPI analysis and reporting and to use those metrics for strategic changes to ensure service level attainment and data accuracy. In this role you will also be responsible for defining processes to ensure service level and abandon rate targets are met....